New call center trends and business models - such as outsourcing
and virtual contact centers - are emerging, making service and support
operations more difficult to track, manage, and evaluate. Additionally,
as more companies rely on their call centers to make a measurable contribution
to the bottom line, they are under increasing pressure to boost revenue,
maximize productivity, and reduce overhead costs.
Call center management leverages telephony applications, messaging technology
and customer databases into an efficient, unified system. Voice, i-chat,
e-mail, instant messaging, CRM tools, web collaboration and other tools
join together to provide the best possible communications experience
for your customers.
Call center management solutions can instantly provide employees with
resources to deliver a higher level of customer service. They can quickly
find answers to inquiries and connect with subject matter experts without
having to put customers on hold or transfer them to another department.
A call center management
solution also known as carrier services, voice and data services provide
access to IP-based voice and data communications.
Call centers of all
types and sizes rely on 4Nodes technologies to increase agent productivity
while reducing operating costs. Most importantly, we've empowered call
centers around the globe with the insight they need to maximize customer
satisfaction and retention by ensuring consistency and quality across
we can assist with
every phase of choosing and leveraging the right call center solution
for your IT environment.Our approach includes:
initial discovery session to understand your goals, requirements
assessment review of your existing environment and definition
of project requirements
vendor evaluations, recommendations, future environment design
and proof of concept
configuration and deployment of the final solution
product lifecycle support